Terms of use and privacy

Business Advisor LLC, Registry Code 11154433, address Tartu Road 84A-M302, Tallinn (hereinafter The Service Provider) and the Customer, who submits an order at the Fahle Office website and identifies himself/herself by entering the personal data (hereinafter The Service User), enter based on the conditions below into the Service Agreement (The Agreement) via a purchase and sale transaction.

1. General provisions

1.1 The Parties shall be guided in regulating their relations by the Law of Obligations Act, other laws of the Republic of Estonia and the Terms below, based on which The Service Agreement will be entered into.

1.2 The Service Provider has the right to make changes to the service provided at any time.

1.3 The Service Provider has the right to unilaterally change the Terms of the present Agreement without the obligation of notifying The Service User.

1.4 The services provided via the Internet site are sold both to natural/private persons and juridical/legal persons.

1.5 The Service User confirms that he/she is at least 18 years old.

1.6 It is mandatory for the Service User to inspect and be aware of the Terms below.

1.7 By confirming the order with the checkmark next to “I have read and agree to the conditions” The Service User agrees/confirms that he/she has read all the Terms leading to the Service Agreement.

2. Purchasing

2.1 The Service User selects the desired service and undertakes to fill in the information required for submitting the order.

2.2 The Service User undertakes to enter true and correct data necessary for handling the order.

2.3 The Service Provider is not liable for the consequences caused by the incorrect data submitted by the Service User.

2.4 The order will be canceled by The Service Provider if The Service User has not paid for the purchase in time.

2.5 The shopping cart is created by The Service Provider for The Service User when The Service User clicks on the link “Book”.

2.6 Then The Service User is expected to fill in the required information and click on the button “Submit Order”.

2.7 If the Service User pays to the Service Provider for the services in question via the Estonian e-bank link, the Service Provider will e-mail a confirmation regarding the acceptance of the order after the
payment has reached the Service Provider’s bank account.

2.8 If the Service User pays to the Service Provider for the services in question by a bank transfer based on pre-sale invoice e-mailed by the Service Provider, the Service Provider will e-mail a confirmation regarding the acceptance of the order after the payment has reached the Service Provider’s bank account.

2.9 If the Service User pays to the Service Provider for the services in question in cash at the premises of The Service Provider, the Service Provider will hand to the Service User along with the receipt also a confirmation regarding the acceptance of the order.

2.10 The Service Agreement between The Service User and The Service Provider is deemed to come into force, when the amount payable for the services by The Service User reaches the bank account of The Service Provider/Business Advisor LLC or the handing over of the cash has been confirmed by the receipt.
2.11 In case the order cannot be fulfilled by The Service Provider, the representative of The Service Provider/Fahle Office will contact The Service User and provide a possible solution with the same price and quality or the return of money paid by The Service User. The paid money will be returned to the Service User by the Service Provider as soon as possible, but not later than 30 days after placing the order.
2.12 In case the ordered service in cancelled by The Service User two days or later prior to the planned event, The Service User will be charged 30% of the total payment.
In case the ordered service in cancelled by The Service User during the same business day prior to the planned event, The Service User will be charged 100% of the total payment.

3. Payments and rates

3.1 The Service User pays to the Service Provider for the services in question via the Estonian e-bank link, by advance bank transfer based on an invoice and providing a bank transfer slip confirming the payment or in cash at the premises of The Service Provider.

3.2 All the rates displayed at the website are in Euros and do not include VAT.

3.3 The Service Provider has the right to change the displayed rates at any time.

3.4 The Service User does not have the right to demand compensation to cover the rate difference occurred due to the changed rates.

4. Personal data

4.1 The Service User gives explicit and informed consent to The Service Provider for processing The Service User’s personal data submitted to the Service Provider while ordering the service.

4.2 The Service User’s personal data entered by The Service User while ordering the service can only be used by The Service Provider for the sales of service ordered by The Service User.

4.3 The source of the personal data of the Service User is the customer relationship created during process of registration the order.

4.4 The personal data of the Service User are processed by the Service Provider/Business Advisor LLC.

4.5 The protection of the personal data of the Service User is guaranteed by all the security measures required by the law.

4.6 The Service Provider undertakes not to transmit the personal data of The Service User to third/unrelated parties.

4.7 The Service Provider reserves the right to forward the personal data of the Service User to the persons who have a legitimate right to do so and who process the data legally in order to settle the obligations required by the law and the persons who have the legal right to do so in order to protect the life, health or freedom of the Service Provider, User or any other person.

4.8 The Service User has the right to check the personal data related to him/her as well as modify it or request from the Service Provider the removal of the data in question from the register after the purchased.

4.9 The Service User gives consent to the Service Provider to send the invoice of the order to the e-mail address entered by The Service User when placing the order.

5. Responsibilities, complaints and disputes

5.1 The Service User undertakes to use the services only in accordance with the law and based on good practice.

5.2 The Service Provider’s is responsibile for the service offered.

5.3 Complaints are handled according to the Terms of Use.

5.4 Disputes between the Service User and the Service Provider resulting from the Service Agreement are solved according to the legislation of the Republic of Estonia.